We use a variety of courier services including royal mail and UPS. After placing your order you should receive tracking information when your parcel is dispatched to let you know when your goods will be delivered. If you think your parcel is late/delayed or missing feel free to contact us via phone ,Email or online webchat. Please check our delivery information page for more details.

Payment for items with order status is taken when you place your online order. Expected delivery date is stated on the product page. Please email us , if you have any queries.

If your order does not arrive within the advised delivery times please contact us by emailing or call us.

We offer discounts for members of the trade such as designers, architects and contractors who have presented appropriate credentials and been approved. In addition we may be able to offer special discounts for large volume orders. Please contact Customer Service with any questions.

Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. You should also know that once an order is placed, it cannot be changed online. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change. If the item ships prior to confirmation of a cancellation or change request, you may return it following our standard return policy - Returns. Note that many items that are non-returnable cannot be cancelled. Here is more information about Changing or Canceling an Order.

If your order includes multiple items and there are shipping charges on the order, all shipping charges are applied with the first shipment. If you have questions on this please contact Customer Service.